F.A.Q - ThemetechMount


Have Any Questions?

Recently Asked Questions

Below you’ll find answers to some of the most frequently asked questions.
We are constantly adding frequently asked question to page.

When you purchase a theme from ThemeForest those bundles WPBakery Page Builder and Revolution Slider, you are free to use these Premium Plugins with the theme. However, your theme purchase does not give you an individual WPBakery Page Builder or Revolution Slider license. Activation doesn’t mean the Plugins will not work but only that you cannot receive direct updates.

You can use these Plugins with the theme and you are fully compliant with the Envato’s policy, but you cannot activate them as the owner (so don’t try to use the theme purchase code to activate one of these Plugins).

New Plugins updates will be provided when we issue new theme updates. As soon as a new version is available for download, we will surely update the theme.

Yes, our WordPress themes are compatible with Multi-languages.

Successfully importing data into WordPress is not something we can guaranty for all users. There are a lot of variables that come into play, over which we have no control. For example, one of the main issues are bad shared hosting servers.
General error messages you might get while trying to import the demo content:

(1) Server error 500
You clicked on the “Import” button and the response from the server was something along the lines of:
Internal server error (500)
This usually indicates a poor server configuration (low values for PHP settings, missing PHP modules, and so on).

(2) Server error 504 – Gateway timeout
This means, that the server did not get a timely response and so it stopped with the current import. What you can try is to run the same import again. If you get the same error, you can try to run the same import a few times. A couple of import tries might finish the import until the end because your server will be able to process the import data in smaller chunks.

Please read the description and compatibility content thoroughly before purchasing .Refunds will not be given for the following reasons:

* You don’t want the theme after you’ve downloaded it
* The theme did not meet your expectations or you feel the theme is of low quality
* You simply change your mind
* You bought it by mistake
* You do not have sufficient expertise to use the theme
* You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund

You just need to link your themeforest.net account with the plugin. For this, you need API key from your account. This is one time process. After this setup done, you can install or update your purchased theme from here in just one click.

Please follow steps given below:
* From the dashboard’s Envato Market page, click “generate a personal token”

* When you are taken to the Envato API page, enter a name of your choice into the Token name field.

* Agree to the terms, then click “Create Token” button.

* Once you’ve copied the token, check the confirmation checkbox and then click “Woohoo! Got it.” button.
* Return to the Envato Market page of the dashboard and enter your copied token, then click “Save Changes” button

Wanna Quick Support ?

We are always here to help the needy peoples any where in the universe please send us your problematic questions.

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